Customer services
Returns made clear
Return eligibility can vary by seller, listing condition, and the reason for the return. Check the order details before sending anything back.
Before you return
- Keep the item in the condition in which it arrived, including tags and original packaging where applicable.
- Open the order in your account and select the return option to start a request.
- Wait for the seller's instructions before posting the item.
Marketplace protection
If an item is materially different from its listing or arrives damaged, record the issue promptly and include clear photographs in your request.